Privacy Policy
Last updated: 1 July 2026
This Privacy Policy describes how UNDF collects, uses, and protects your personal data when you visit theundf.com or purchase our products. We handle personal data in accordance with the Malaysian Personal Data Protection Act 2010 (PDPA).
Information we collect
- Contact and identity details you provide: name, email address, phone number, billing and shipping address.
- Order information: products purchased, order value, and order history.
- Payment information: processed securely by our payment provider (HitPay). We do not store your full card details on our servers.
- Technical and usage data: IP address, device and browser type, and pages visited, collected through cookies and similar technologies.
How we use your information
- To process and deliver your orders and provide customer support.
- To send order updates and, where you have consented, marketing communications about new drops and offers.
- To improve our website, products, and shopping experience.
- To detect and prevent fraud and to meet legal obligations.
Cookies and tracking
We use cookies and pixels from third parties including Meta (Facebook and Instagram), TikTok, and Snapchat to measure and improve our advertising. You can control cookies through your browser settings.
Sharing your information
We share personal data only as needed with our payment processor (HitPay), delivery and courier partners, our email marketing provider (Mailchimp), and the advertising and analytics platforms named above. We do not sell your personal data.
Data retention
We keep personal data only for as long as necessary to fulfil the purposes above and to comply with legal, tax, and accounting requirements.
Your rights
Under the PDPA you may request access to or correction of your personal data, and you may withdraw consent to marketing at any time. To exercise these rights, contact us at hello@theundf.com.
Contact us
UNDF Fragrance Studio, Kuala Lumpur, Malaysia. Email: hello@theundf.com. Phone: +6011 2073 3955.
